GoCardless mandates need to be set so that you have permission from the customer to take payment for any invoices raised to them.

Step 1.

Head to Tools > Integrations > GoCardless > Mandates.


Step 2.

Click on the Add new mandates link.

Step 3.

Select the appropriate customer from the drop-down list and hit the Request mandate button.

All requested mandates will appear in the Requested mandates table on the Tools > Integrations > GoCardless > Mandates menu. The customer will receive an email to confirm the mandate request.

Technical support is available from Monday to Friday, 9 - 5.

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